Frequently Asked Questions

Find answers to frequently asked questions below. Can’t find what you’re looking for? Contact us and we’ll do our best to answer your question!

General Information

Is Bruise Cruise 21 plus?

Yes, Bruise Cruise is a 21 plus event. If under 21 and interested in purchasing a ticket, you will need to be accompanied by a parent or legal guardian. The minor must travel with a guardian 25 years of age or older in the same stateroom. The exceptions Carnival will make to this policy are: […]

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What is the required travel documentation for all ports?

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using FUNPASS, it is still the responsibility of the guest to bring all required travel documents. Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. […]

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What is the exact schedule of the embarkation/debarkation hours?

Bruise Cruise will sail according to this schedule: 2/10 4:00pm — Depart Miami, Florida (Bruisers must be at Port of Miami by 1 pm to check in.) 2/11 10:00am — Arrive in Nassau, Bahamas 2/12 7:00am — Depart Nassau, Bahamas 2/12 Day at sea 2/13 Around 8:00am — Return to Miami, Florida

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Does the ship return us to Miami?

Yes, the Bruise Cruise will return you to Miami.

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What is our Duty Free allowance?

The following guidelines pertain to U.S. Residents only. Non-U.S. Residents must comply with customs allowance guidelines set-up by the Customs Office in their particular country. Specific information will be provided on board the ship. All Heads of Households are required to complete one U.S. Customs Declaration Form, to include those family members traveling with them […]

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How long will we be in the Bahamas?

Bruise cruise will reach the Bahamas in the early morning of Saturday, February 11th, and depart the following early morning (Feb. 12th). Bruise Cruise will have a number of suggestions of activities to do in Nassau including snorkeling and relaxing beach activities. We will also have events on the ship throughout the day and a […]

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Where and when do I pick up my Bruise Cruise credentials?

You may pick up your Bruise Cruise credentials at two locations: the early registration station at the pre-parties in Miami on Wednesday, February 8th & Thursday, February 9th and at the registration station on board the ship on Friday, February 10th in the Xanadu Lounge. You’ll need to present your ID to pick up your […]

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Is a passport required?

Yes, a passport will be required. Visa and passport regulations may vary by destination and change from time to time. It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel documents such as passports, visas, and so forth, that are necessary for air travel, debarkation at […]

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What if my passport is from a country other than the United States?

As long as your passport is valid and not expired, with multiple re-entry visas, you should be good-to-go.

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What is your refund policy?

There is a no-refund policy for deposits/tickets purchased. Sorry!

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Pre-Boarding

Instructions for the Day of Sailing

Instructions for the Day of Sailing Boarding The Ship *On Friday, February 10, arrive at the Port of Miami at 12:00 pm. The boarding process can take a while. Check-in & Security is very similar to boarding a plane. Please refer to our FAQ section for questions about what belongings are allowed on the ship. […]

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What Airports Are Nearby? When Should I Arrive/Leave by?

Nearby airports you can fly into: Miami International Airport (MIA) – www.miami-airport.com Fort Lauderdale International Airport (FLL) – www.fll.net Ship embarkation hours: February 10, 2012 @ 12:00 pm – 2:30 pm Please book flights that allow ample time to arrive at the Port of Miami and board the cruise. Cruise check-in can be lengthy and […]

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Is there airport parking?

Carnival Cruise Lines guests are invited to enjoy discounted off-airport parking rates throughout the Park’ N Fly Network offering service from over 65 airports nationwide. Book via Park’ N Fly to obtain discount parking. Please be sure to read terms and conditions in the Park’ N Fly site.

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Does Carnival Cruise Lines offer transportation service between the airport and pier?

Carnival Cruise Lines offers transportation between Miami Airport and the Port of Miami as well as between Ft. Lauderdale Airport and the Port of Miami. These services are only available on the day of your cruise and immediately after your cruise. Details below. Where can I purchase transfers? Purchase of transfers can be done through […]

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When should I arrive at the pier and what is the embarkation process?

Government regulations for U.S. departure ports require that a final departure manifest is submitted 60 minutes prior to departure. Guests must provide us with the required information prior to embarkation. The easiest and most convenient way is to complete our FunPass on line registration process www.carnival.com/mycruise at least (3) three days prior to departure. Guests […]

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Are there luggage restrictions?

In order to maintain a safe and secure environment, Carnival prohibits guests from bringing certain items on board, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all baggage and if prohibited items are found, they will be removed and stored on board for safekeeping until […]

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Are there restrictions on what we can bring aboard?

In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard. Additionally, we reserve the right to confiscate (and destroy) any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be […]

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Does Bruise Cruise provide transport from Miami or FLL airports?

No, Bruise Cruise does not provide transportation between the Port of Miami and the FLL or MIA airports, but Carnival does. You can book your transportation on Carnival’s website.

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Where is the Port of Miami?

Port location, travel directions and parking information are as follows: Port of Miami/Dodge Island Terminal D – 1435 North Cruise Boulevard, Port of Miami, Miami, FL 33132 Terminal E – 1265 North Cruise Boulevard, Port of Miami, Miami, FL 33132 Travel Time 8 miles from the Miami International Airport; travel time is approximately 25 minutes. […]

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Can I park my car at the Port of Miami while I’m on the cruise?

Yes. Parking is available at the Port of Miami parking garage. For more information, call 305-347-5515 or visit www.metro-dade.com/portofmiami

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Life on Board

What are the stateroom amenities?

A hair dryer*, fresh Comfort Collection linens, two bathrobes, 1 electrical outlet in stateroom, 1 electrical outlet in bathroom (for electric shavers only), a safe, and 24-hour stateroom service. Washers and dryers as well as an iron and ironing board are available for use in the self-service launderettes located on the stateroom decks. Stateroom amenities […]

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What is the Liquor and Beverage Policy?

A liquor and beverage consumption policy was created in order for Carnival to be able to control the liquor consumption of minors and the quantities consumed that lead to the disruptive behavior of others on board. Bringing Alcohol On Board — Embarkation Day Guests are prohibited from bringing alcoholic beverages on board. However, at the […]

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What is Sail & Sign?

Sail & Sign is Carnival’s on board cashless credit program, which allows you to charge all your services, gratuities and purchases during your cruise to your stateroom. All locations on board will accept your Sail & Sign card for payment; the casino will also accept cash. A credit card or cash deposit is needed to […]

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Are there electrical outlets in the staterooms?

There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt and a 220 volt plug. The outlet in the bathroom can only be used for electric razors.

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Are there minibars in the staterooms?

All staterooms will have a stocked minibar. The items will be replenished twice daily as the items are consumed and charged to the guest’s Sail & Sign Account along with a 15% restocking charge. If the guest wishes to have the minibar permanently locked, they must contact the Information Desk. The minibar service will be […]

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Is there a safe in each stateroom?

For our guests’ convenience and security, a safe is provided in every stateroom and is located in either the closet or a cabinet. The size varies among the fleet; approximate size: 10"(wide) x 9"(high) x 8"(deep). On the following ships, guests must obtain a key from their room Steward. There is no charge; however, a […]

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Can I use my cell phone on the ship?

Yes, cell phone service is available on all ships in the Carnival fleet. While your ship is at sea, the cellular system is activated and you can make and receive calls, send and receive text messages, as well as view emails and browse the Internet with over 300 carriers worldwide. International roaming rates apply and […]

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Is smoking allowed on board?

Smoking is currently allowed in the following areas: Guest cabins, Casino, Pinnacle Cigar Bar, Illusions Disco, and outside on deck the Starboard (right) side only.

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Will there be kids on the cruise or is it adults-only?

There will be people of all ages on the ship. However, several areas of Carnival Imagination are restricted to adults only. Areas where there will be no children include: Bars, the casino, the adults-only pool.

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How many people will be on the ship?

Approximately 2,500 total (Bruise Cruise attendees and regular passengers combined).

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Food & Dining

What is offered in the main dining rooms?

Guests dining in the two main dining rooms will have their choice of six different appetizers and soups, two salads and six entrees each night. Also, Carnival Classics selections, including char-broiled steak, grilled chicken and pasta dishes, along with a decadent dessert menu offering six different selections, including the cruise industry’s most popular dessert — […]

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What is confirmed dining and what are the dining times?

At time of booking, Carnival guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate choice and be waitlisted for their preferred choice. Waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted […]

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Is there room service?

Room Service is available 24 hours a day with a selection of sandwiches, beverages, desserts and fruit; a continental breakfast is available during the morning hours.

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Medical Services

Who staffs the medical center, and what is the facility like?

In order to maintain a safe and comfortable environment for our guests, our medical centers meet or exceed the standards established by the International Council of Cruise Lines and the American College of Emergency Physicians. Our medical centers are staffed by qualified physicians and nurses who are committed to providing the highest quality of shipboard […]

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What are the medical center’s hours?

The Medical Center on board has daily office hours which are listed in the Carnival Capers. The medical staff is on call 24 hours a day for emergencies. The hours may vary from ship to ship and whether the ship is in port or at sea: Medical Center Hours 8:00am – 8:00pm Doctor’s Hours 9:00am […]

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Is medicine storage available?

Staterooms are equipped with mini bars which are designed to maintain the temperature of beverages. Please do not use them to store medications that have specific temperature requirements. Should you need to store medicine that needs proper refrigeration, please visit Guest Services where access to a refrigerator is available 24/7.

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What about motion sickness?

Motion Sickness tablets and injections are available for purchase from the Medical Center. A motion sickness injection will only be administered to those who are actively vomiting and not as a preventative measure. The Medical Center does not have motion sickness patches nor wristbands. Over-the-counter medications for cold, cough, upset stomach or other minor illnesses […]

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Is there a doctor on board?

Should a guest require medical attention while aboard one of our vessels, the Medical Center staff is available to assist 24 hours a day. The Medical Center is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care […]

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Is there a fee for medical services?

A charge for medical services will be billed to the guest’s Sail and Sign Account and a receipt will be provided for the guest to submit to their insurance company upon return for possible reimbursement. The physicians on board are independent contractors and are entitled to render services at a customary fee which may vary […]

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